Subject: Re: anyone ever return a DVD Recorder to Walmart?
From: "Michael B. Williams"
References: <3FA6974A.firstname.lastname@example.org> <email@example.com>
Organization: San Jose, California, USA
Date: 3 Nov 2003 18:24:32 -0700
Larry C. wrote in
> Note that "does not meet your expectations" and "I changed my mind"
> are not the same thing. If you buy something and it doesn't do what
> you thought it would, then return it. If you are not sure you want
> something you shouldn't buy it. I don't understand the logic that a
> retailer should be expected to allow users to finish their shopping at
> home. That is an abuse of the return privileges.
It's my understanding that retailers can set whatever return policy that
they wish; the only requirement is that they make their policy known
I believe that many retailers choose to offer returns "for any reason"
specifically because if they did not, then people would hold off buying
things that they are not certain about, and might not be back to buy it
I know that I often buy things that I am not sure I will keep,
specifically because I know that I can return it later (after taking it
over with others or doing additional research.) Sometimes I end up
keeping the item; sometimes I end up returning it. However, if I am
dealing with a retailer who does NOT accept returns, then I will not buy
it there until I am sure.
Often, I will buy a product from a retailer who charges more,
specifically because I know that I can return it for whatever reason.
Obviously, the retailers who have this policy believe they will make
more money by accepting returns than by NOT doing so. The retailers
have the final say in their policy, and I don't see any problem with
San Jose, CA