Subject: Re: anyone ever return a DVD Recorder to Walmart?
Date: Tue, 04 Nov 2003 19:23:09 -0500
References: <3FA6974A.firstname.lastname@example.org> <email@example.com>
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Evan Platt wrote:
> On Mon, 03 Nov 2003 21:30:10 GMT, Larry C.
> >Note that "does not meet your expectations" and "I changed my mind" are
> >not the same thing. If you buy something and it doesn't do what you
> >thought it would, then return it. If you are not sure you want something
> >you shouldn't buy it. I don't understand the logic that a retailer should
> >be expected to allow users to finish their shopping at home. That is an
> >abuse of the return privileges.
> We're a corporate cellular store - we sell mainly to corporate stores,
> but due to our location, we get the occasional walk in retail
> customer. A customer bought a Nextel as a Christmas gift for her
> husband - this was late November of last year. Due to the
> circumstances, we advised her we don't have a stated return policy -
> the normal 30 days applies, but we'd extend it since the gift wouldn't
> be given until Christmas. Well, she didn't come back until March. And
> expected a full 100% return. Well, we told her that we'd take it back,
> but charge a 15% restocking fee (the battery included with the phone,
> which has a one year warranty from date of manufactur was now 4+
> months old). She advised we never told her that there'd be a
> restocking fee. We told her we advised she could return SHORTLY after
> Christmas, not March. She said if we didn't honor this, she'd write to
> the Better Business Bureau, the FTC, the FCC, the CIA, the FBI, you
> get the point. We gave her a full refund, but I gurantee you - she is
> NOT welcome back here.
> And, the next day, we put up our first ever needed return policy which
> states our return terms.
That sign should have been put up when your business opened!
> It only takes one person abusing it to ruin it for everyone else.
> If you're not sure you like a certain product, find a place to rent
> it. Don't buy it then return it. A store then will be forced to give
> you a refund, then sell the product at a discounted price, thereby
> loosing money.