From: Bob Ward
Subject: Re: anyone ever return a DVD Recorder to Walmart?
X-Newsreader: Forte Agent 1.93/32.576 English (American)
Date: Sun, 09 Nov 2003 02:18:07 GMT
NNTP-Posting-Date: Sat, 08 Nov 2003 21:18:07 EST
On Sat, 08 Nov 2003 16:49:47 GMT, Jim Kent
>On Mon, 3 Nov 2003 11:24:25 -0500, Stan Brown
>>If "not liking it" is your reason for return, that would imply
>>you've tried it out and it worked but you've changed your mind. Why
>>should a retailer accept it for a full refund under those
>Nonsense. You have 0 opportunity to test out the device in the store.
>You have no objective assessment of its merits. Why, in the absence
>of a total-satisfaction guarantee, would you risk taking it home and
>finding that you disliked the way it worked? Sure, it might record,
>but suppose, by design, it only uses 70% of the capacity of the disk,
>and they conveniently forgot to mention that? Or perhaps the menu
>system sucks worse than George Bush (is that possible???)? Or it
>makes a whining sound that irritates the hell out of you? All might
>be "normal", but all make the product unsuitable for you. Why is that
>not a legitimate reason for return?
>Retailers have liberal return policies for a reason. If there's too
>much risk on the customers' part in making a purchase, they won't buy
>anything. Get the product in their hands, with the assurance that
>they can take it back of they don't like it, and most likely they'll
>keep it. And in those cases where the product is a real turd, it
>SHOULD be returned as a lesson to the manufacturer.
Did you know that there are places online where you can read
end-user reviews of many consumer products. Perhaps looking into that
should be one of the steps in the purchase decision.