From: "Michael A. Terrell"
Subject: Re: NEED A TRANSFORMER - WE MANUFACTURER
Date: Mon, 04 Nov 2002 01:06:01 -0500
Organization: Have you seen my bench? No, really! Where is it?
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The little lost angel wrote:
> On Tue, 29 Oct 2002 20:29:06 -0500, "Michael A. Terrell"
> > I'll bet they aren't ISO 9001 certified. After all, the paperwork has
> >to be right, first!
> They do? I always thought you just need to pay the ISO guy while
> spending a couple of months having pointless meetings, then put out an
> advert in the newspaper when you get the cert and try to make at least
> document some of the stuff you do. :P
> L.Angel: I'm looking for web design work.
> If you need basic to med complexity webpages at affordable rates, email me :)
THE MEETINGS! NOT THE MEETINGS, PLEASE! I PROMISE ANYTHING, BUT NO
Sorry, I just had a flashback.
You also have endless quarterly audits with people who don't
understand your business, processes, or that every business isn't just
made from the same mold. Try to explain to a paper pushing auditor why
you need to use an alternate method to test a board or module because
the only specified piece of test equipment is not available because
three are gone for calibration, two more were junked because you can't
get parts, and the only working unit is on loan to the engineering
department and it is thousands of miles away. Or that you are doing
special test for engineering because they are short handed, and they
need to see if a new design / modification / component / software rev
works properly on the production floor. They neither care, or
understand. Processes they were well understood and reliable had to be
changed so some outsider could get his or her tiny mind around it.
Tests that only needed a three page procedure (Front page, test
procedure and data sheet) quickly became 10 or 15. Then they sit there
and question every movement, interfering with your train of thought
while you are trying to concentrate on a difficult job. Somehow, the
test and production managers both managed to keep the auditor away from
my bench during every audit, because they knew I would tell them to go
away if they bothered me. I spent a lot of time getting test procedures
and fixtures improved to make testing quicker and to give more accurate
results. I was often loaned to engineering to help when they were short
handed, and to qualify net parts sources when purchasing had to change
vendors. I despised the whole ISO 9001 process because they only wanted
to make sure the paperwork matched, and had all the right boxes marked.
And remember, NO MORE MEETINGS!
Michael A. Terrell