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From: "Michael A. Terrell"
Subject: Re: NEED A TRANSFORMER - WE MANUFACTURER
Date: Mon, 04 Nov 2002 21:33:11 -0500
Organization: Have you seen my bench? No, really! Where is it?
X-Mailer: Mozilla 4.61 [en]C-CCK-MCD (Win95; U)
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The little lost angel wrote:
> On Mon, 04 Nov 2002 01:06:01 -0500, "Michael A. Terrell"
> >vendors. I despised the whole ISO 9001 process because they only wanted
> >to make sure the paperwork matched, and had all the right boxes marked.
> I'm not even sure about that. My sis worked for a company while they
> were getting their ISO cert'd and between the two of us, we seriously
> doubt they did managed to match the paperwork.
> And a friend of mine dealt with a supposedly ISO 9001/2 (can't
> remember) cert'd MNC company who got their orders wrong on about half
> the occasions. The company he's working for got a little pissed and
> refused to pay for the existing orders until reparations are made...
> his contact at that MNC apologizing for the lawyer's letter that has
> been sent to them, citing that it is necessary in order to adhere to
> ISO900x standard... nevermind the reparations.
> I guess that's what ISO's about: paper and money, never mind quality
> of service or product.
> L.Angel: I'm looking for web design work.
> If you need basic to med complexity webpages at affordable rates, email me :)
By right boxes I meant the ones on the test data sheets. Our product
was all custom built, and we rarely shipped more than ten items at a
time. The old man in the shipping department had no problem keeping
things straight because he did everything himself, and only two people
were allowed to move equipment from test to shipping. When they did an
audit they would dig through the paperwork for the last quarter, and
raise hell because someone forgot to draw a line through an unused data
block on a line with no test instructions. Engineering usually left a
number of extra lines for data on modified modules or special orders. I
worked for a design and build to order company, not a conventional
manufacturer who wants to build a million of the same product every
month. ISO auditors can't deal with constant, but documented changes
because they want to see everything flow unchanged. For instance, a
customer orders two items of the same base model with very slight
differences. They pull the paperwork and lay the several hundred pages
for each side by side and expect everything to match except for dates
and serial numbers. During the manufacturing cycle a base module gets
an ECO, (Engineering Change Order) while another that was built a couple
days or weeks earlier didn't get it, and they got upset. They don't
understand that products with a long production life are forced to have
ECOs because parts go obsolete, or that you may need to add the ability
to add extra features on future production. They even complained that
every test procedure wasn't written in exactly the same style. Some
were almost 20 years old and were kept on file only to repair obsolete
equipment still in use by our customers. Some of the first equipment
built there was 30 years old, still in daily use, and had never been
repaired. They wanted them all re-written to the same style, even
though some hadn't been used in over five years.
It was a big joke every time they arrived, acting like they knew
every detail about how our company worked, when it was obvious they were
only paper pushers. Kind of like a list of business definitions my dad
gave me 30 years ago. Consultant = man with brief case, more than 50
miles from home.
Michael A. Terrell
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