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From: "John Jardine"
Subject: Re: NEED A TRANSFORMER - WE MANUFACTURER
Date: Wed, 6 Nov 2002 23:58:41 -0000
References: <firstname.lastname@example.org><email@example.com> <3DBF35E2.BC89DF0F@mfi.net><firstname.lastname@example.org> <$RNKi4Ap3Ty9EwKD@jmwa.demon.co.uk>
NNTP-Posting-Date: 6 Nov 2002 23:47:50 GMT
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John Woodgate wrote in message
> I read in sci.electronics.design that john jardine
> wrote (in <871568ec.0211060642.57cad5d8@pos
> ting.google.com>) about 'NEED A TRANSFORMER - WE MANUFACTURER', on Wed,
> 6 Nov 2002:
> >John Woodgate wrote in message
> >> >
> >> This, and similar anecdotes in this thread, indicates to me that there
> >> is a large number of poorly-trained assessors at loose. There is
> >> in ISO 9000 that says that 'Common sense is repealed'.
> >Yes but! ... there in nothing in ISO 9000 that actually says anything
> >at all. It can be read as meaning all things to all men and is a
> >wonderful example of the Egyptolygists mastery of the the English
> >language :-)
> I asked my tame ISO 9000 person to respond to the previous business
> about not changing something that was proved inadequate. His response
> It's the old chestnuts, and the more they get roasted, the more brittle
> they are!
> These sorts of comments were rife with ISO9001:1994 and its predecessors
> (and there is some truth in them for some of the quality management
> systems (qms) that were implemented then), but its time these guys woke
> up to the new millennium.
> ISO9001:2000 makes it clear that a qms must be designed to be effective
> at satisfying customers.
> Compliance with ISO9001 (which may be why an audit is being conducted)
> is dependent on the organisation being able to demonstrate that it IS
> effective at satisfying customers.
> Any auditor who is looking only for the organisation to have documented
> what it does and to be doing what it documented, even if it means
> producing crap, is not competent at assessing organisations against
> ISO9001:2000. Unless, of course, it can be demonstrated that what the
> customers really want IS crap. :)
> Taking the example cited, presumably a software design organisation, the
> dialogue might have gone....
> Me: I need to change this module because the customer is going to be
> disappointed with the product if we deliver as it exists at the moment.
> Auditor: How and when was this communicated to the Project Manager?
> [Author: the person who may be responsible for communications with the
> Me: Last week. We've weighed the costs of making the changes (including
> the delay, costs of regression and integration testing) and confirmed
> that its less costly to our company to bear these changes than it is to
> risk disappointing the customer. This change note, XYZ, was raised by
> the Project Manager and lists: the actions we are taking to make the
> change and re-validate the integrated software; the person who has been
> given the responsibility for getting it done; when it has to be done;
> and the person who is responsible for checking that the actions have
> achieved the desired result.
> Auditor: I've heard you describe how your quality management system has
> been followed correctly, and the e-mail records of the agreement reached
> between the Project Manager and the customer together with the records
> of the work done so far provide me with sufficient evidence to show that
> you have used your qms effectively to satisfy your customer. This part
> of your organisation's activities appear to meet the requirements of
> ISO9001:2000. Well done!
> [I know, auditors aren't usually that pleasant. ;)]
> Regards, John Woodgate, OOO - Own Opinions Only.
> Interested in professional sound reinforcement and distribution? Then go
> PLEASE do NOT copy news posts to me by E-MAIL!
Bit of a curates egg that. What!
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