From: John Sullivan
Subject: Help with Sony camcorder repair please
Date: Thu, 21 Nov 2002 18:57:35 +0000
NNTP-Posting-Date: Thu, 21 Nov 2002 19:00:16 +0000 (UTC)
X-Newsreader: Turnpike Integrated Version 5.01 S
In October 2000, I bought from a local family electrical and electronic
goods retailer, a brand new Sony TRV57E camcorder. I used this camera
for about three weeks before taking it on holiday to the Caribbean. On
the second day of use there, it developed an intermittent fault, in that
it would not work at all! I noticed a discolouration of the left hand of
the two pins at the base of the battery attachment area, when viewed
from the rear of the camera. On return to the UK, I returned it to the
place of purchase. They, being unable to ascertain the nature of the
problem, returned the camera to Sony. After a few weeks, they telephoned
me to say that Sony would not repair the camera under warranty, as it
had 'been in contact with liquid'. This had quite definitely not been
the case. I contacted my insurers, with whom I had all risks cover,
being a pensioner of their company. I explained Sony's apparent
intransigence, and they agreed to contact them on my behalf.
I then had a message from the insurers to say that they were unable to
persuade Sony to change their position in the matter. The insurers
agreed to provide a new camera, but to deduct my then £50 excess from
the cost. However, they decided as a result of this claim to increase my
excess to £200!
I was told that I must obtain the new camera from my local branch of
This I did. After a few months, the new camera developed the same
discolouration as had the first. I took it back to Dixons, as it too had
developed intermittent faults. They returned it to Sony, who effected a
repair under warranty, but stated that there were residual faults which
they were not prepared to repair, as, yes you've guessed it, their had
been contact with liquid! The fault this time was that the cassette
ejected itself occasionally without command. They replaced the cassette
On return, the camera performed OK until February 2002, by which time,
of course, the warranty had expired. The fault this time was that the
cassette ejected itself occasionally without command again, but this
time the camera refused to re-accept the cassette on most occasions.
I then contacted my local photographic and optical equipment outlet, to
ask if they could recommend a repairer. This they did. This person
effected a repair, giving me a three months warranty. In May 2001,
within the warranty period, the fault recurred, so I took the camera
back to the repairer. He again attempted a repair, but again
unsuccessfully. He stated that he could not effect a satisfactory repair
without obtaining a new PCB. He did not consider that the age of the
camera warranted the purchase of a new PCB, but that he would attempt to
obtain a serviceable one from his many contacts. He agreed that he would
install this part free of charge, when he obtained one.
I waited until very recently, but he had not managed to locate the part,
so I suggested that I would use the internet to try for myself. He
agreed, and stated that if I managed so to do, he would still honour the
warranty re- labour costs.
I then posted a request to various newsgroups to locate the part, but
had various replies asking me for a Sony part number.
The repairer obtained this number for me, since when I have reposted. I
have no technical knowledge myself, and would ask that anyone able to
help, please contact me, as I am a retired chap, whose hobby is filming
wildlife. At the moment a have an expensive black item which now refuses
to perform at all, as the cassette cannot be inserted at any time.
The part number is A-7093205-A