Subject: Re: Help with Sony camcorder repair please
Date: Fri, 22 Nov 2002 22:24:12 -0000
NNTP-Posting-Date: 22 Nov 2002 22:23:49 GMT
X-Newsreader: Microsoft Outlook Express 5.50.4920.2300
"John Sullivan" wrote in message
> In October 2000, I bought from a local family electrical and electronic
> goods retailer, a brand new Sony TRV57E camcorder. I used this camera
> for about three weeks before taking it on holiday to the Caribbean. On
> the second day of use there, it developed an intermittent fault, in that
> it would not work at all! I noticed a discolouration of the left hand of
> the two pins at the base of the battery attachment area, when viewed
> from the rear of the camera. On return to the UK, I returned it to the
> place of purchase. They, being unable to ascertain the nature of the
> problem, returned the camera to Sony. After a few weeks, they telephoned
> me to say that Sony would not repair the camera under warranty, as it
> had 'been in contact with liquid'. This had quite definitely not been
> the case. I contacted my insurers, with whom I had all risks cover,
> being a pensioner of their company. I explained Sony's apparent
> intransigence, and they agreed to contact them on my behalf.
> I then had a message from the insurers to say that they were unable to
> persuade Sony to change their position in the matter. The insurers
> agreed to provide a new camera, but to deduct my then £50 excess from
> the cost. However, they decided as a result of this claim to increase my
> excess to £200!
> I was told that I must obtain the new camera from my local branch of
> This I did. After a few months, the new camera developed the same
> discolouration as had the first. I took it back to Dixons, as it too had
> developed intermittent faults. They returned it to Sony, who effected a
> repair under warranty, but stated that there were residual faults which
> they were not prepared to repair, as, yes you've guessed it, their had
> been contact with liquid! The fault this time was that the cassette
> ejected itself occasionally without command. They replaced the cassette
> ejection switch.
> On return, the camera performed OK until February 2002, by which time,
> of course, the warranty had expired. The fault this time was that the
> cassette ejected itself occasionally without command again, but this
> time the camera refused to re-accept the cassette on most occasions.
> I then contacted my local photographic and optical equipment outlet, to
> ask if they could recommend a repairer. This they did. This person
> effected a repair, giving me a three months warranty. In May 2001,
> within the warranty period, the fault recurred, so I took the camera
> back to the repairer. He again attempted a repair, but again
> unsuccessfully. He stated that he could not effect a satisfactory repair
> without obtaining a new PCB. He did not consider that the age of the
> camera warranted the purchase of a new PCB, but that he would attempt to
> obtain a serviceable one from his many contacts. He agreed that he would
> install this part free of charge, when he obtained one.
> I waited until very recently, but he had not managed to locate the part,
> so I suggested that I would use the internet to try for myself. He
> agreed, and stated that if I managed so to do, he would still honour the
> warranty re- labour costs.
> I then posted a request to various newsgroups to locate the part, but
> had various replies asking me for a Sony part number.
> The repairer obtained this number for me, since when I have reposted. I
> have no technical knowledge myself, and would ask that anyone able to
> help, please contact me, as I am a retired chap, whose hobby is filming
> wildlife. At the moment a have an expensive black item which now refuses
> to perform at all, as the cassette cannot be inserted at any time.
> The part number is A-7093205-A
> John Sullivan
welcome to the world of sony.. just look on ebay at the qty of second hand
sonys being flogged off (the owners hoping the intermittent faults or dodgy
mechanics work long enough to sell it on).