From: John Sullivan
Subject: Re: Help with Sony camcorder repair please
Date: Sat, 23 Nov 2002 00:23:33 +0000
NNTP-Posting-Date: Sat, 23 Nov 2002 00:24:22 +0000 (UTC)
X-Newsreader: Turnpike Integrated Version 5.01 S
In article , Kijoma
>"John Sullivan" wrote in message
>> In October 2000, I bought from a local family electrical and electronic
>> goods retailer, a brand new Sony TRV57E camcorder. I used this camera
>> for about three weeks before taking it on holiday to the Caribbean. On
>> the second day of use there, it developed an intermittent fault, in that
>> it would not work at all! I noticed a discolouration of the left hand of
>> the two pins at the base of the battery attachment area, when viewed
>> from the rear of the camera. On return to the UK, I returned it to the
>> place of purchase. They, being unable to ascertain the nature of the
>> problem, returned the camera to Sony. After a few weeks, they telephoned
>> me to say that Sony would not repair the camera under warranty, as it
>> had 'been in contact with liquid'. This had quite definitely not been
>> the case. I contacted my insurers, with whom I had all risks cover,
>> being a pensioner of their company. I explained Sony's apparent
>> intransigence, and they agreed to contact them on my behalf.
>> I then had a message from the insurers to say that they were unable to
>> persuade Sony to change their position in the matter. The insurers
>> agreed to provide a new camera, but to deduct my then £50 excess from
>> the cost. However, they decided as a result of this claim to increase my
>> excess to £200!
>> I was told that I must obtain the new camera from my local branch of
>> This I did. After a few months, the new camera developed the same
>> discolouration as had the first. I took it back to Dixons, as it too had
>> developed intermittent faults. They returned it to Sony, who effected a
>> repair under warranty, but stated that there were residual faults which
>> they were not prepared to repair, as, yes you've guessed it, their had
>> been contact with liquid! The fault this time was that the cassette
>> ejected itself occasionally without command. They replaced the cassette
>> ejection switch.
>> On return, the camera performed OK until February 2002, by which time,
>> of course, the warranty had expired. The fault this time was that the
>> cassette ejected itself occasionally without command again, but this
>> time the camera refused to re-accept the cassette on most occasions.
>> I then contacted my local photographic and optical equipment outlet, to
>> ask if they could recommend a repairer. This they did. This person
>> effected a repair, giving me a three months warranty. In May 2001,
>> within the warranty period, the fault recurred, so I took the camera
>> back to the repairer. He again attempted a repair, but again
>> unsuccessfully. He stated that he could not effect a satisfactory repair
>> without obtaining a new PCB. He did not consider that the age of the
>> camera warranted the purchase of a new PCB, but that he would attempt to
>> obtain a serviceable one from his many contacts. He agreed that he would
>> install this part free of charge, when he obtained one.
>> I waited until very recently, but he had not managed to locate the part,
>> so I suggested that I would use the internet to try for myself. He
>> agreed, and stated that if I managed so to do, he would still honour the
>> warranty re- labour costs.
>> I then posted a request to various newsgroups to locate the part, but
>> had various replies asking me for a Sony part number.
>> The repairer obtained this number for me, since when I have reposted. I
>> have no technical knowledge myself, and would ask that anyone able to
>> help, please contact me, as I am a retired chap, whose hobby is filming
>> wildlife. At the moment a have an expensive black item which now refuses
>> to perform at all, as the cassette cannot be inserted at any time.
>> The part number is A-7093205-A
>> John Sullivan
>welcome to the world of sony.. just look on ebay at the qty of second hand
>sonys being flogged off (the owners hoping the intermittent faults or dodgy
>mechanics work long enough to sell it on).
Thanks Bill. I have. None of this model however!
Mucky market this camcorder mularkey eh?