Subject: Re: Incompetent support and bugs @ pacific poker (I have proof!)
From: "imthemanintheboxx"
Sender: "imthemanintheboxx"
Newsgroups: rec.gambling.poker
User-Agent: RecPoker.com Web-based Newsreader v 1.0b1
References: <4007ea2b$0$215$edfadb0f@dread14.news.tele.dk>
Thanks for the post you may have saved me money. I will never play there!
On Jan 16 2004 12:26PM, JD wrote:
> That's definitely a bug. It's bad enough that the software has a
> significant bug like that, but for the people running the site to
> DISMISS a bug report.. that's ridiculous. Those guys must be totally
> incompetent. They're treating the bug report as if you didn't
> understand what "all-in" means. You don't really need video.. they
> acknowledged the issue clearly below; they just don't think it's an
> error.
>
> > So when Topp44 folded, you went all-in, so you were unable to
> > play/call/bet without chips. Stargazer won 565 chips, thats equivalent
> > to yours 265+100 from Topp44 + 200 chips from Stargazer.
>
> He doesn't notice that Stargazer risked 200 of his chips to win 265 of
> yours, even though he JUST SAID IT??? This doesn't seem like a
> problem to him?
>
> I was just thinking about checkout out Pacific, actually. Now I
> certainly won't.
>
> JD
>
> "Supaking" wrote in message
> news:<4007ea2b$0$215$edfadb0f@dread14.news.tele.dk>...
> > I have discovered a serious bug in Pacific Poker's software, and in trying
> > to convince Pacific Poker Support about this bug I have met the most
> > incompetent support I have ever dealt with....!
> > I have 100% proof of this bug, I have captured the hand on video and I will
> > give you the URL to this video in the end of this post.
> > But please read through this post first, to make sure you understand the
> > scenario....
> > I do *NOT* want to say that I question the outcome of the hand - in this
> > particular hand the player in BB would definitely have called my remaining
> > chips and knocked me out. But I want Pacific Poker to *admit* they have a
> > serious bug in their newly launched tournament software! However, I could
> > have had 395 chips and thereby probably could have forced player in BB to
> > fold a mediocre hand. In that case I would have questioned the outcome.
> >
> > The scenario is this:
> > Sit'n'go tournament
> > Blinds 100/200
> >
> > I'm on the button with 265 chips
> > Player Topp44 posts SB 100 chips
> > Player Stargazer posts BB 200 chips
> >
> > I'm dealt QQ on the button and, of course, raise all in with my 265 chips.
> > Player Topp44 folds his SB
> > Player Stargazer should now either call my 65 chips or fold his hand !!
but
> > what happens is one of the 3 options:
> >
> > 1. The software automatically checks Stargazer's BB (and gives him a free
> > shot at my remaining chips) and deals the community cards (which I suspect
> > happened because the flop was dealt at the exact same time Stargazer had to
> > act)
> > 2. Software gave Stargazer the options to just check his BB - thus giving
> > him a free shot at my remaining chips.
> > 3. Stargazer was disconnected and treated as all-in - but if this was the
> > case, I should have had my 65 chips returned.
> >
> > Now bringing this to the attention of Pacific Poker Support (in this case a
> > guy named Mark), I first got the following reply:
> >
> > ***********************************************************************
> > Hello Ib,
> >
> > Thank you for participating in our tournaments.
> >
> > I checked your game, however I was unable to find any discrepancies, as
> > you went all-in, 'Topp44' folded, and the game terminated with Stargazer
> > winning with 2 pairs, A 5. Please see the game summary below:
> >
> > Pot Size: $565.00
> > Rake: $.00
> > Board Hand: 7? 6? A? 5? 5?
> > Players:
> > 4. Supaking - Lost $265.00 - Q? Q?
> > 6. Topp44 - Lost $100.00 Fold - 9? J?
> > 8. Stargazer - Win $565.00 - A? K?
> >
> > Thank you for being our member and for the confidence you have placed in
> > us. Please contact us whenever we can be of further service.
> >
> > Kind Regards,
> > Mark
> > Pacific Poker
> > By Casino-on-Net
> > ***********************************************************************
> > So he can't see that the pot size don't add up???
> > Pot Size: $565.00 = my 265 chips, SB 100 chips + Stargazer's 200 chips.
> > Should have been: my 265 chips, SB 100 chips + Stargazer 265 chips = 630
> > chips in the pot!
> > 65 chips is missing somewhere, and he can't see this???
> >
> > Okay, now I question this guy's ability to read hand histories - and I ask
> > to have someone else at Pacific Support to read this hand..... Mark then
> > replies again:
> >
> > ***********************************************************************
> >
> > Dear Ib,
> >
> > Sorry, I think you didn't understand what happened.
> >
> > Ib, if a Member finishes his/her Chips in the middle of a Poker game,
> > but does not wish to Fold his/her hand, the hand will be automatically
> > considered "All-in":
> > The All-in hand will remain live for consideration during the
> > "Showdown", and the Member will no longer be required or able to take
> > additional actions throughout the rest of the hand.
> >
> > So when Topp44 folded, you went all-in, so you were unable to
> > play/call/bet without chips. Stargazer won 565 chips, thats equivalent
> > to yours 265+100 from Topp44 + 200 chips from Stargazer.
> >
> > I invite you to read about our all-in policy on our website. I hope this
> > has helped clarify the issue for you, but should you require any further
> > information, please do not hesitate to contact us.
> >
> > Kind Regards,
> > Mark
> > Member Support Representative
> >
> > ***********************************************************************
> > Eh, i don't understand what now....?????
> >
> > Okay, you want proof that this really happend???
> > Here it is: www.rakeguide.com/pacificbug.avi
> > Pay close attention to the blinds, my all-in raise and the *pot size* !
> >
> > Please tell me there's something wrong in this case, and I'm not losing my
> > mind :-)
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