NNTP-Posting-Date: Wed, 09 Jul 2003 20:25:22 -0500
From: "HiringMgr"
Newsgroups: il.jobs.offered
Subject: Remedy/Solaris job open in IL
Date: Wed, 9 Jul 2003 20:25:10 -0500
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Works as a member of the team responsible for the management and maintenance
of the enterprise monitoring tools and processes for a large scale,
high-availability, 24x7 production environment. Works closely with Network
Operations Center (NOC), operational support, and development teams to
design, implement, and maintain active monitoring and performance metrics
collection. Provides subject-matter expertise in Remedy ARS and the Problem,
Change Management and Asset Management processes.
RESPONSIBILITIES:
. Install, configure, manage, and maintain Enterprise Systems Management
tools including Remedy ARS, Micromuse Netcool, and HP OpenView Network Node
Manager.
. Implement, manage, and maintain Remedy ARS system used for Problem
Management, Change Management, and Asset Management.
. Design, document, and build improvements for the Remedy ARS systems.
. Develop and implement reporting mechanisms and metrics for Problem and
Change Management processes using Remedy and other reporting tools.
. Work with infrastructure support teams (systems engineering, network
engineering, DBA's, application support) and application development teams
to identify and document monitoring and measurement requirements.
. Work with support and development teams to design and implement monitoring
and measurement solutions.
. Work with NOC to identify and document monitoring requirements and
processes.
. Design and implement solutions to support NOC requirements.
. Define and document monitoring and performance management standards.
. Provide training on tools and processes to NOC and support organizations
as needed.
. Collect and analyze monitoring and performance metrics. Create and
generate reports from monitoring and metric data for use in managing and
improving operations.
. Analyzes information to determine, recommend, and plan new monitoring
initiatives or improvements to the existing ESM infrastructure.
. Develop, test and document operations procedures including; installation,
maintenance; restart / recovery, monitoring and troubleshooting. Perform
ongoing revision and testing of established procedures.
. Investigate, analyze and resolve technical issues and actively pursue
mechanisms for preventing, or automating the response to, reoccurrences.
. Establish and follow a structured methodology for implementing system
changes, configuration modifications, active monitoring, and collection of
performance metrics.
. Communicate standards, methodologies, and processes to NOC, development
teams, and operational support teams.
QUALIFICATIONS:
. Bachelor's degree in related field or related equivalent experience.
. 3 or more years experience with Remedy ARS (Problem, Change, and Asset
Management)
. 3+ years UNIX operations/administration experience ideally in a Sun
Solaris and/or Linux environment.
. Experience with multiple core technologies, including: Oracle RDBMS, IP
networking, and Internet technologies.
. Experience with high-end monitoring tools, automation of tasks, and root
cause problem resolution required.
. Significant shell/Perl script development experience required.
. 2 or more years experience with one or more of the following ESM tools:
o Micromuse Netcool (Omnibus, Impact, SSM)
o HP OpenView Network Node Manager
. Experience with the following tools a plus:
o CiscoWorks 2000
o Foundry IronView
o Oracle Enterprise Manager (OEM)
. Must have excellent written, verbal and presentation skills.
. Excellent analytical and troubleshooting skills, flexibility, ability to
plan and organize, responsiveness, creativity.
. Must have strong business process analysis skills. Significant experience
developing methods and procedures. Strong documentation skills.
. Must have strong solution design and implementation skills.
. Previous experience in a high availability, 24X7 environment.
. Strong desire to learn and work with multiple applications, tools and
technologies.
Send resume in a Microsoft Word doc format to confidential1@comcast.net