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/iframe></center><br><br> <br><br> </center> </td></tr> </table> <center> <table> <tr><td width="600"><center><hr width="400"><font size="2"><b>The <a href="http://www.cyber-spy.com/">Cyber-Spy.Com</a> Usenet Archive Feeds Directly<br>From The Open And Publicly Available Newsgroups<br><br>These Group And Thousands Of Others Are Available<br>On Most IS NNTP News Servers On Port 119.<br><br><a href="http://www.cyber-spy.com/">Cyber-Spy.Com</a> Is NOT Responsible For Any Topic,<br>Opinions Or Content Posted To These Or Any Other<br>Newsgroups. This Web Archive Of The Newsgroups And<br>Posts Are For Informational Purposes Only.<br><br></b></font><hr width="400"></center><center><font size="2"><pre><b> Message-Id: <030923023205102.NP18909@jobcircle.com> Newsgroups: alt.bestjobsusa.jobs.offered From: recruiter@jobcircle.com (JobCircle.Com) Reply-To: recruiter@jobcircle.com Subject: US-PA: Philadelphia-Resource Analyst II Date: Tue, 23 Sep 2003 02:32:06 GMT NNTP-Posting-Host: 207.106.112.162 NNTP-Posting-Date: Mon, 22 Sep 2003 22:32:06 EDT Organization: JobCircle.com (jobcircle.com) ************************************************************** JobCircle.com - Careers, Content and Community for Technology professionals in the Northeastern United States! Jobcircle.com provides resume submission, classified searches, eLearning, hundreds of career development articles, tech news, and more to tens of thousands of Technology professionals in your area - visit us today at http://www.jobcircle.com! !!! Voted a TOP 50 Career Web Site in 2002 by CareerXRoads !!! ************************************************************** Job Title: Resource Analyst II Job Location: PA: Philadelphia Pay Rate: bo experience Job Length: full time Start Date: 2003-09-22 Company Name: SunGard Recovery Services, LP Contact: Human Resources Phone: 484-582-4914 Fax: Apply at web site Description: - Responsible for providing immediate effective response to Subscriber’s testing requests, with the goal of satisfying requests immediately. - Ensure that subscribers’ resources are properly allocated for scheduled tests. - Monitor Subscriber’s test shift utilization as it relates to contractual allotments. - Maintain accurate on - line records of Subscriber equipment allocation. - Escalate any scheduling problems or exceptions to the supervisor for immediate attention. - Ensure that any scheduling conflicts are identified and resolved with no impact to the testing Subscribers. - Produce and submit statistical reports to management. - Special projects as they are assigned. - Provide support and assistance to the Resource Analyst I team members. Requirements: - BS degree or equivalent work experience required. - Min of 4 years experience in a role involving direct customer contact (internal or external customers), preferably in a technical environment required. - Experience in a technical customer service environment with the ability to handle routine customer complaints required. - Previous high volume call center and customer support in a technical environment highly desired. - Technical knowledge highly desired (disk, tape drive, processors, 1 platform expertise, network/telecom knowledge). - Strong knowledge of project management fundamentals highly desired. - Excellent organizational and negotiation skills. - Excellent oral and written communication skills. - Strong customer service skills. - Knowledge of business continuity and disaster recovery a plus. - Ability to learn quickly in a highly technical fast paced environment.Proficiency in Windows based applications. Please send to attention of Human Resources. Please refer to Job code SRS-3278SD-JC when responding to this ad. For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/427720.html to apply online. ************************************************************** For fastest processing of your resume, this employer asks that you apply to this job using the URL above. ************************************************************** </b></pre></font><hr width=650><a href=http://www.cyber-spy.com/alt.bestjobsusa.jobs.offered-index.html><font size=3>Go Back To The <a href=http://www.cyber-spy.com/>Cyber-Spy.Com</a><br>Usenet Web Archive Index Of<br>The alt.bestjobsusa.jobs.offered Newsgroup</font></a><br><br></center></td><img src=http://cyber-spy.com/cgi-bin/livecntr.pl?0+1+unetjobs width=1 height=1> </tr> </table> </center> <center> <br><center><hr size="3"></center> <table width="100%" cellpadding="0" border="0" cellspacing="0"> <tr> <td align="left" valign="top"><small><b><i><a href="http://www.cyber-spy.com/index.html">Cyber-Spy.Com Live Resources</a></i></b></small></td> <td align="right" valign="top"><small> Copyright Alpha Omega Delta,<br> All rights reserved. </small></td> </tr> </table> <center><hr size="3"></center> <br><br> <br><br></center> </body></html>