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/iframe></center><br><br> <br><br> </center> </td></tr> </table> <center> <table> <tr><td width="600"><center><hr width="400"><font size="2"><b>The <a href="http://www.cyber-spy.com/">Cyber-Spy.Com</a> Usenet Archive Feeds Directly<br>From The Open And Publicly Available Newsgroups<br><br>These Group And Thousands Of Others Are Available<br>On Most IS NNTP News Servers On Port 119.<br><br><a href="http://www.cyber-spy.com/">Cyber-Spy.Com</a> Is NOT Responsible For Any Topic,<br>Opinions Or Content Posted To These Or Any Other<br>Newsgroups. This Web Archive Of The Newsgroups And<br>Posts Are For Informational Purposes Only.<br><br></b></font><hr width="400"></center><center><font size="2"><pre><b> Message-Id: <031020210802290.NP16449@jobcircle.com> Newsgroups: alt.bestjobsusa.jobs.offered From: recruiter@jobcircle.com (JobCircle.Com) Reply-To: recruiter@jobcircle.com Subject: US-NJ: Voorhees-Supervisor, Client Svcs Date: Mon, 20 Oct 2003 21:06:12 GMT NNTP-Posting-Host: 207.106.112.162 NNTP-Posting-Date: Mon, 20 Oct 2003 17:06:12 EDT Organization: JobCircle.com (jobcircle.com) ************************************************************** JobCircle.com - Careers, Content and Community for Technology professionals in the Northeastern United States! Jobcircle.com provides resume submission, classified searches, eLearning, hundreds of career development articles, tech news, and more to tens of thousands of Technology professionals in your area - visit us today at http://www.jobcircle.com! !!! Voted a TOP 50 Career Web Site in 2002 by CareerXRoads !!! ************************************************************** Job Title: Supervisor, Client Svcs Job Location: NJ: Voorhees Pay Rate: bo experience Job Length: full time Start Date: 2003-10-20 Company Name: SunGard Recovery Services, LP Contact: Human Resources Phone: 484-582-4914 Fax: Apply at web site Description: (2nd shift – 3PM to 11PM, Mon-Fri) - Provide strong leadership within the Client Services group including timely and comprehensive reviews, coaching, training, and counseling as needed - Manage the interviewing, selection and hiring activity within designated shift team - Provide accurate and timely responses to customer challenges with accurate written follow up and process support documentation - Identify and develop new and innovative client service delivery solutions to improve customer satisfaction - Submit timely and prompt reports, including suggestions to improve operating procedures and to control costs - Manage customer communications such as maintenance and outage notifications - Manage and actively participate in the escalation activity with team to insure high level of customer service is provided at all times - Manage the preparation and execution of team’s work schedule to provide effective and efficient customer coverage - Provide senor level of input and status information at Change Management and Implementation meetings - Manage the daily Problem Management meeting and maintain related reporting, activity and status information - Ensure that effective problem management is practiced; all incidents are identified, resolved, or escalated according to established guidelines - Special projects as assigned - Must be available for a minimum of 10% travel Requirements: - Degree in Computer Science, Engineering or related Bachelors Degree or equivalent work experience required. - Min of 1 year previous experience as a technical supervisor or specialist with a proven record of exceptional service, ideally within a 7 x24 production or call center environment, required - Min of 3 years help desk/call center expertise within a production environment highly preferred - Provide 24 hour availability; must wear pager and be able to respond to emergency service calls during off hours and weekends - Previous experience in the business continuity, outsourcing and co-location industries highly preferred - Exceptional verbal and written communication skills - Exceptional project management and problem solving skills - Self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment. - Ability to learn quickly in a highly technical fast paced environment - Proficiency in Windows based applications, WORD, EXCEL and database experience. Please send to attention of Human Resources. Please refer to Job code SGASV-3334SD-JC when responding to this ad. For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/444009.html to apply online. ************************************************************** For fastest processing of your resume, this employer asks that you apply to this job using the URL above. ************************************************************** </b></pre></font><hr width=650><a href=http://www.cyber-spy.com/alt.bestjobsusa.jobs.offered-index.html><font size=3>Go Back To The <a href=http://www.cyber-spy.com/>Cyber-Spy.Com</a><br>Usenet Web Archive Index Of<br>The alt.bestjobsusa.jobs.offered Newsgroup</font></a><br><br></center></td><img src=http://cyber-spy.com/cgi-bin/livecntr.pl?0+1+unetjobs width=1 height=1> </tr> </table> </center> <center> <br><center><hr size="3"></center> <table width="100%" cellpadding="0" border="0" cellspacing="0"> <tr> <td align="left" valign="top"><small><b><i><a href="http://www.cyber-spy.com/index.html">Cyber-Spy.Com Live Resources</a></i></b></small></td> <td align="right" valign="top"><small> Copyright Alpha Omega Delta,<br> All rights reserved. </small></td> </tr> </table> <center><hr size="3"></center> <br><br> <br><br></center> </body></html>